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  Payment & Refund Policy

At Radhika Vastra, we value your trust — and that begins with secure payments and transparent refunds. This policy explains how we accept payments, when refunds are issued, and how we ensure 100% clarity for every customer.

💳 1. Payment Methods We Accept

All payments are securely processed via Razorpay Payment Gateway, which supports:

  • UPI (Google Pay, PhonePe, etc.)
  • Debit & Credit Cards
  • Net Banking
  • Wallets (Paytm, Mobikwik, etc.)

🚫 Cash on Delivery (COD) is currently not available.

🔒 2. Payment Security & Verification

  • Your transactions are encrypted and handled via PCI-DSS compliant gateways
  • Radhika Vastra does not store any card, UPI, or banking credentials
  • In case of failed or delayed payment, amount (if debited) is usually auto-refunded by your bank within 5–7 business days

📄 3. Payment Confirmation

After successful payment:

  • You will receive an email and WhatsApp message with Order ID and payment status
  • Your order moves to processing and is usually dispatched within 1–2 working days

🔁 4. Refund Eligibility

Refunds are offered under the following conditions:

  • Order cancelled before dispatch
  • Return request accepted after product verification (as per Return Policy)
  • Order undelivered or returned-to-origin (with valid reason)

❌ No refunds are offered on devotional items or jewelry unless damaged/wrong item received.

⏳ 5. Refund Timeline

ActionTimeline
Cancellation (Pre-dispatch)3–5 business days
Return (Post-Verification)Within 3 working days
Failed Online Payment5–7 bank working days

🔁 Refunds are always issued to the original source account (UPI, card, wallet, etc.)

⚠️ 6. Deductions on Pickup Returns

If a return is initiated (excluding damaged/wrong item):

  • Pickup courier charges are split 50-50
  • Example: If pickup costs ₹60, customer bears ₹30 (deducted from refund)
  • Remaining balance is credited back post product approval

🧾 7. Tax & Invoice

  • All product prices include GST
  • A detailed invoice is shared via email and is also downloadable under “My Orders” section
  • In case of refund, invoice becomes void and payment records are updated

🪔 Our Transparent Devotional Approach

“We accept every rupee as a responsibility. Whether payment or refund — our promise is clarity, sincerity, and grace.”

📩 Payment Support Contact

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