At Radhika Vastra, we believe every voice deserves to be heard with compassion and respect. Our grievance redressal mechanism ensures that all concerns are addressed promptly, legally, and with dignity.

📜 1. Legal Framework

This policy is drafted in compliance with:

• The Information Technology Act, 2000
• The Consumer Protection (E-Commerce) Rules, 2020

We are committed to resolving customer complaints with fairness, professionalism, and lawful transparency.

👤 2. Grievance Officer Details

In accordance with Rule 5(9) of the IT Rules, the details of our Grievance Officer are as follows:

Name: Seema Goswami

Designation: Grievance Officer

Email: radhikavastraofficial@gmail.com

Contact Number: +91 8595352505

Working Hours: Monday to Saturday – 10:00 AM to 6:00 PM 

📝 3. How to Raise a Grievance

You can submit your grievance via:

1. Email: Send a detailed complaint to radhikavastraofficial@gmail.com
2. WhatsApp: Message +91 8595352505 with order ID and issue
3. Website Form (Coming Soon): You will be able to fill a grievance form on the website under Contact Us

⏳ 4. Complaint Resolution Timeline

You will receive written communication regarding the action taken and closure.

✅ 5. Types of Issues Covered

You can raise grievances related to:

• Order delays or non-delivery
• Product damage or wrong item
• Refund or cancellation disputes
• Website functionality
• Staff or delivery behavior
• Any legal or ethical violation

🙏 We treat all concerns with utmost care — please describe your issue honestly and respectfully.

⚠️ 6. Abuse of Grievance System

• Repeated fake complaints or offensive language may lead to account restrictions.
• We reserve the right to deny further support in cases of repeated misuse.

🪔 Our Brand Promise

“Your satisfaction is sacred to us. Radhika Vastra stands by every buyer with devotion and service. Let us resolve your concern with care and clarity.”