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  Frequently Asked Questions (FAQ)

❓ Top Customer Questions

🧺 Q1: What kind of products do you sell?

Radhika Vastra offers ethnic wear for women and men, traditional jewellery, and sacred devotional items including Thakurji dresses, idols, and accessories — all made with devotion and care.

🚚 Q2: What is the estimated delivery time?

  • Metro Cities: 3–5 working days
  • Urban Areas: 4–7 working days
  • Rural/Remote: 5–9 working days
    We ship Pan India, and dispatch within 1–2 days of order confirmation.

📦 Q3: Do you accept returns or exchanges?

  • Jewellery and Devotional items: Not returnable
  • Other categories: Return eligible within 5 days of delivery (reason required)
    Read full Return Policy

💳 Q4: What are the payment methods?

All online payments are processed via Razorpay – supporting:

  • UPI
  • Credit/Debit cards
  • Net banking
  • Wallets

COD is currently not available.

🔁 Q5: When and how do I get a refund?

  • Refunds are issued to the same account used for payment
  • Processing starts after product verification (if returned)
  • Refunds are released within 3–5 working days after approval
    Refer: Payment & Refund Policy

🛒 Q6: How do I cancel an order?

  • You can cancel the order before it is dispatched
  • Once shipped, cancellation is not possible
    Read: Cancellation Policy

🧾 Q7: Will I receive an invoice?

Yes, a digital invoice is auto-sent via email after payment. You can also view/download it from your account’s Order History section.

🔒 Q8: Is shopping on Radhika Vastra safe?

Yes! Our website uses secure SSL encryption and all transactions go through Razorpay, a PCI-DSS compliant payment gateway. We never store your card or UPI details.

🪔 Q9: Can I order devotional items for gifting?

Absolutely! Radhika Vastra items are often chosen as gifts for spiritual occasions like Janmashtami, birthdays, housewarming, etc. You can even add a note during checkout.

🌍 Q10: Do you ship internationally?

Currently, we only ship across India, but international delivery is coming soon.

📩 Q11: How can I contact support?